4.1: A non-refundable deposit of £200 will be charged to secure your first treatment session. Should you cancel once the non-refundable deposit has been placed or fail to arrive for your treatment, the non-refundable deposit will be retained as a cancellation charge.

4.2: When you ask us to schedule treatment for you, we must do several things in advance of your chosen date. We must turn down every other client who would like to have treatment on the day and time we have reserved for you. Because of the financial and time commitments we must make, we ask that you be definite about your desire for treatment and be certain that you have the funds available before asking us to schedule your treatment.

4.3: Cancellations due to emergency or illness will be assessed on an individual basis. Postponements caused by unforeseen events will be assessed on a case by case basis. In all other instances, if you request cancellation of your reservation, the deposit sum will be retained as a cancellation charge.

4.4: Requests for the clinic to change your treatment date cause major disruption to the provision of our services for other clients. Five working days of notice are required to postpone your booked appointment. This allows sufficient time for the session to be reallocated. If this notice is not given, your deposit sum will be retained as a cancellation charge. If you fail to arrive for your session, your deposit sum will be retained as a cancellation charge to compensate the clinic for the loss of time.

4.5: Should you arrive for your treatment session without any means of paying the agreed treatment cost that is due, Vinci Hair Clinic reserves the right to cancel your session. Your deposit sum will be retained as a cancellation charge.

4.6: Vinci Hair Clinic reserves the right to cancel the procedure in the interest of client safety in such cases where the client is deemed to be under the influence of drugs or alcohol. In such an event, the non-refundable deposit will be retained as a cancellation charge.

4.7: Treatment sessions do not carry a specific value therefore the treatment quote given to the client covers the treatment package in its entirety. Once you have commenced treatment with us, should you decide to discontinue treatment, the clinic shall not be liable to reimburse you for any value in whole or in part of sessions not undertaken.

4.8: Vinci Hair Clinic will not be liable to reimburse/refund in whole or in part against treatments that have already been completed.

4.9:  Vinci Hair Clinic will endeavour to ensure that your appointment runs to schedule, however, for reasons beyond our control, we may need to cancel or postpone your treatment at short notice. In this unlikely event, every effort will be made to contact you in advance. We do not offer compensation if we cancel your appointment.

4.10: Vinci Hair Clinic will not be liable for costs arising from scheduling changes in the provision of our PRP services, including (but not exclusive to) travel costs, accommodation costs, any economic cost to the client relating to time taken off work or loss of potential earnings.